Return Policy

Return Policy for Pokemystery31

At Pokemystery31, we want to ensure that every customer has a positive experience with our products. If you're not completely satisfied with your purchase, please review our return policy below to understand how we can assist you.

Damages and Issues

If your item arrives damaged, defective, or has an issue that was not disclosed in the product listing, please contact us within 7 days of receiving the item. We will gladly assist you with a return or exchange for a product in the same condition. To help expedite the process, please send us the following:

• Clear photographs of the damaged item or defect
• A description of the issue

Once we have received your inquiry, we will provide you with instructions for returning the item and processing your claim.

Exceptions: Non-Returnable Items or Items with Return Limitations

Certain items are non-returnable or may have return limitations. These include:

• Sealed Items: Products that are sealed (such as booster packs, boxes, etc.) cannot be returned once opened.
• Customized Products: Items that have been personalized or customized, such as cards or special editions, cannot be returned.
• Sale and Clearance Items: Items purchased during sales or marked as clearance are final sale and are not eligible for return or exchange.

Please review product descriptions before purchasing to ensure eligibility for return.

Exchanges and Refunds

We offer the following options for returns:

• Exchanges: If you wish to exchange an item, please contact us within 7 days of receiving the item. Exchanges are subject to availability.
• Refunds: If you prefer a refund, please initiate the return process within 7 days of receiving the product. Refunds will be issued to the original payment method once we have received the returned item and confirmed its condition.

Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or damaged.

Contact Information

If you have any questions or need assistance with a return, exchange, or refund, please feel free to reach out to us at:

Support : Instagram : @Pokemystery31
Business Hours: Monday - Sunday, 9:00 AM - 8:00 PM GMT

Thank you for shopping at Pokemystery31. We appreciate your business and strive to provide high-quality products and excellent customer service.